• Grantham, NG31 0EA
  • 0800 197 0660
  • info@reachfs.co.uk
Privacy Policy

Company Information

The Reach Financial Services Website is owned and operated by Reach Financial Services Limited (referred to in the remainder of this Privacy Policy as ‘Reach Financial Services) whose registered address is:

Kempton House
Dysart Road
PO Box 9562
NG31 0EA

Reach Financial Services’ Registered Company Number in England & Wales is 4328466.

Disclosure of Personal Data

This privacy policy sets out how Reach Financial Services uses and protects any information that you give Reach Financial Services when you use this Website.

Reach Financial Services is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this Website, you can be assured that it will only be used in accordance with this Privacy Policy.

Reach Financial Services may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 January 2014.


By using our email enquiry form we assume that you agree to us replying to the email address that you have given us. Please be aware that our email software allows us to view the return email address that you have given us.

Please be aware that if you share an email address at home or at work, the reply may not be completely confidential. Please also note that our email address may be automatically recorded in your email address book.

Data Protection

We guarantee that any information you give us about your situation will be kept strictly confidential. As required by the Data Protection Act 1998 we will keep your details in our systems for 6 years. You have the right to request a copy of your file by writing to us. If you do not wish us to keep your details on file please let us know. We will assume that you agree to this if we do not hear from you.

What we collect

Without limitation, any of the following data may be collected:

  • Name
  • Contact information, including telephone number and/or email address
  • Search engine and search terms information
  • Other information relevant to customer surveys and/or product offers

What we do with the information we gather

We may require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping and product provision
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if applicable (see section: Controlling your personal information below)
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail (see section: Controlling your personal information below)
  • We may use the information to customise the Website according to your interests or needs

Website Visitor Access

You can however access and browse our Website without disclosing your personal data. For your data to be anonymous, you would need to disable your ‘cookies’ and not complete the Enquiry Form. Please see our Cookie Use page for further information about disabling ‘cookies’.

Confidentiality & Security

We give you the option of using a secure transmission method to send us the following types of personal data:

  • Primary Personal Data (such as name and contact details)

Personal data is kept securely in our database. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • Unauthorised Access
  • Improper Use or Disclosure
  • Unauthorised Modification
  • Unlawful Destruction or Accidental Loss

All of our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

We do not link information recorded by ‘cookies’ with Primary Personal Data, if submitted. (See Cookie Use for more information on how we use ‘cookies’).

How we use ‘cookies’

Please refer to our separate Cookie Use page for ‘cookie’ and other tracker related information.

Controlling your personal information

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may choose to restrict the collection or use of your personal information in the following ways:

  • If, when you complete a form on the website, you do not want the information to be used by anybody for direct marketing purposes, then please notify us by contacting us as directed below
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at: Reach Financial Services Limited, Kempton House, Dysart Road, Grantham, NG31 7LE

Links to other websites

Our Website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Protection

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to:

Reach Financial Services Limited
Kempton House
Dysart Road
NG31 7LE

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Privacy Support

This online Privacy Policy applies only to information collected through our Website and not to information collected offline.

If you have an enquiry or concern about our Privacy Policy, please contact us by writing to the address provided below:

Reach Financial Services Limited
Kempton House
Dysart Road
NG31 7LE